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Terms & Conditions II Shipping

Please read the following terms and conditions carefully before using this website....

By using the Apache Rose websites or services, you signify that you have read, understand and agree to be bound by these Terms of Use ("Terms of Use" or "Agreement") and any other applicable law, whether or not you are a registered customer of Apache Rose.


SHIPPING


AUSTRALIAN SHIPPING:
We currently ship Australia wide. Delivery for smaller parcels is charged at a flat rate of $10. 
Larger and more fragile items will have an additional shipping fees.
To determine the price of your shipping please enter your details at the check-out once desired products are in your cart to see a shipping quote.
Some large items require you to contact us for a shipping quote. Please email through a list of your desired items along with your suburb and postcode and we will send you a quote. 

FREE SHIPPING for ORDER OVER $150  
Free Shipping on orders totalling over $150 is available within Australia on many of the smaller items in our store.
To be eligible all items in your cart must be marked on their product page with  '* This product is ELIGIBLE FOR FREE SHIPPING over $150. See our T&C page.'.  
Not available with any other offer.
To claim free shipping please ensure all items you have selected are eligible for free shipping,
then enter the code AR150 at the checkout.

* Note: The systems acceptance of this code does not automatically entitle free shipping. If free shipping is entered at checkout and all items are not listed as eligible, or if the code is used incorrectly you will be sent an additional shipping invoice.

'PICK-UP FROM STORE' option is available at the checkout for anyone who wishes to shop ahead and pick-up your purchase in store. There is no fee for pick-up. 
Please pick-up your goods within 7 days unless other arrangements have been made with Apache Rose prior to purchase. 


SOME ITEMS ARE FOR PICK-UP ONLY and are marked as such on the individual product page. If these are added to the cart we will not be able to ship these. They are for pick-up only.

Please carefully read notes on individual product pages for shipping information.
Delivery in Australia can be expected within 3-10 working days.

INTERNATIONAL SHIPPING
Should you wish to enquire about international shipping please email us first with a list of the items you are after to obtain a shipping quote before placing your order.
The buyer is responsible for any taxes or additional charges for items shipped internationally. Please be aware of taxes in your country.



STOCK AVAILABILITY

It is our aim to attend to your online order as soon as possible. We aim to keep our website as up to date and accurate as possible, however as we are also a retail shopfront, on the rare occasion products may be purchased in store and online at the same time.
Should this situation occur we will contact you to inform you that your requested product is no longer available and offer to order in the product for you if possible or for a full refund.
Our apologies should this occur to you.
If you would like to avoid this situation you may phone the store before proceeding through checkout to ensure your desired products are available.
Apache Rose endeavour to display availability as accurately as possible.

Pre-Order dates are provisional and although we do receive most stock on time we cannot be held responsible for any costs incurred for your time, or services you've paid for if there are delays or non supply of product. In the event that we do not receive all of an order from a supplier, we will contact any customers whom have missed out with either alternatives or refunds as mentioned above.

Special Orders/Furniture items that are ordered in to store specifically for a customer can not be refunded. Should you wish to cancel this order you will forfeit the deposit required to place this order.

Please read the notes on the individual product pages carefully.

If you see an out of stock item that you are interested in please contact us if you are interested in us attempting to order this product for you.
There may also be additional stock in store not listed on our website.


RETURNS 

  • Should you feel your purchased item is not right for you we are happy to exchange or provide a credit note. 
  • There is no exchange on sale items. 
  • Items listed on the product page as 'check wait time / availability' are frequently custom ordered into store specifically for your order, therefore there is no exchange or refund on these items. 
For any returns you will need to contact us in writing within 5 days of receiving your your item. For exchange or credit note you will need to return the item to us within 10 days of receiving it. 

Any returned items must be in original 'new and unused' condition. This requires all original tags and items unused, unworn and unsoiled.
We are unable to accept items that are not in original sale condition.

Items are to be returned to our store at your shipping expense.
Your credit note or exchange will be less the freight charges, we cannot compensate for freight.
Exchange or credit note will only be issued once item has been received by Apache Rose.
Credit note is valid for 4 months.

If the item you receive is faulty or not the correct product ordered you can apply for a refund or exchange. Apache Rose will asses the item once returned to determine that this is the case and if approved a credit or refund will be issued within 7 working days.



WEBSITE INFORMATION 

Apache Rose strive to keep our website accurate and up to date, however it may contain errors or be inaccurate at the time of viewing. Apache Rose nor it's employees will not be held liable for any damages whatsoever arising out of or related to use of this website.

Under no circumstances will Apache Rose be held liable for any material downloaded, obtained through, linked to this site. This applies to direct, indirect, consequential, punitive, data or other damage.

 Please note colours can appear different on due to viewing on computer monitor.

Apache Rose reserve the right to not accept an order.